Privacy Policy

Welcome to our platform. This Privacy Policy explains how we collect, use, and protect information when you use our website, applications, and related services (together, the "Services").

Our platform enables users to create, host, access, and share datasets, generate insights, and publish research and data products. By using the Services, you agree to the practices described below.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. Continued use of the Services means you accept the updated Policy.

Information We Collect

We collect information in a few different ways when you use our Services.

Information you provide directly

When you create an account or use the platform, you may provide details such as your name, email address, organization, login credentials, and profile information. You also provide any content you upload or create, including datasets, descriptions, documentation, comments, and feedback.

Information collected automatically

When you interact with the platform, we collect information about how you use it. This may include your device type, browser, IP address, pages you visit, actions you take, and how you interact with datasets, dashboards, and other content.

We also use cookies and similar technologies to keep the platform working properly and to understand usage patterns.

Payment information

If you purchase a product or subscription, we collect billing details such as name and billing information. Payments are processed by third-party providers, and we do not store full card details on our systems.

How We Use Information

We use the information we collect to operate and improve the Services, including to:

• provide access to datasets, tools, and platform features
• enable users to create, host, and share datasets
• process payments and manage subscriptions
• generate insights, dashboards, and research outputs
• improve performance, reliability, and user experience
• detect and prevent fraud, abuse, or security issues
• communicate important updates about the platform

Data Ownership

You retain ownership of the datasets and content you create or upload to the platform.

By using the Services, you grant us permission to host, store, process, and display your content solely for the purpose of operating and improving the platform.

Any purchased datasets or products are subject to their respective licensing terms.

Sharing of Information

We do not sell personal data.

We may share information only in limited cases, such as:

• when you give us permission
• when required by law or legal process
• to protect the security and integrity of the platform
• with service providers who help us run the Services (under strict confidentiality obligations)

Data Security

We take reasonable measures to protect your information. These include access controls, secure infrastructure, and monitoring systems designed to prevent unauthorized access or misuse.

While we work to protect your data, no system can be completely secure.

Data Retention

We keep information only for as long as it is needed to provide the Services, comply with legal obligations, resolve disputes, or support platform operations.

You may request deletion of your account and associated data, subject to applicable legal requirements.

Your Rights

Depending on where you are located, you may have rights to:

• access your personal information
• request correction or deletion
• export your data
• manage communication preferences

Cookies

We use cookies to keep the platform functioning properly, maintain sessions, and understand how the Services are used.

You can manage or disable cookies through your browser settings, though some features may not work as intended.

Third-Party Services

We rely on third-party providers for things like payments, analytics, hosting, and authentication. These providers process data under their own privacy policies.

Platform Integrity

We may use usage data, IP information, and content activity to help detect and prevent abuse, fraud, or security risks. In some cases, we may restrict or suspend accounts that violate our policies.

Contact

If you have any questions about this Privacy Policy, please contact us:

• Email: info@datawiseafrica.com
• Phone: +254 704 237 879
• Office: Highway Heights, Marcus Garvey Rd, Kilimani, Nairobi, Kenya